All In
Help centre

How can we help?

Quick answers about coins, games and your account. Can't find it? Email hello@allinonlinecasino.com and we'll reply within two business days.

Coins

What are coins?

Coins are the virtual currency you play with on All In. One balance works in every game. Coins have no cash value: they can't be cashed out, sold, swapped or transferred, and you can't win money or prizes.

How do I get more coins?

Collect your daily streak, finish daily missions, invite friends, enter bonus codes from our newsletter and socials, and climb the weekly leaderboards.

Can I buy coins?

Coming soon. Coin packs will be priced in Australian dollars from A$1.49, your first pack comes with double coins, and bigger packs give up to 50% extra. Buying coins never changes your odds. You can set daily, weekly and monthly spend limits, a session time limit or a break any time in My account.

Why did my balance change?

Every coin in or out is recorded. Your last ten changes are listed in My account. If something looks wrong, email us with the time and game.

I ran out of coins. What now?

Come back tomorrow for your daily streak, check your missions, or look for a bonus code. Running out is a good moment for a break.

Games

Are the games fair?

Yes. Every spin, card, roll and draw is decided on our server with a secure random number generator and recorded, so results can't be changed in your browser. Each game's payouts are on the game rules page.

What happens if I close a game mid-round?

Your round is saved. Open the game again and you'll pick up where you left off: an open poker or blackjack hand, a chess game, or a seat at the Hold'em table.

Can I play against other people?

Yes. Live poker has shared Texas Hold'em tables where you play real people, and you can make a private room and invite friends with a code. Computer players fill empty seats until people arrive and are always marked as computer. Leaderboards are shared with everyone too.

Why does a game say I'm on a break?

You (or we, at your request) paused play. Games and rewards switch back on when the break ends.

Your account

How do I change my name or avatar?

Go to My account. Names other players can see must be kind and can't include contact details.

How do I stay off the leaderboards?

In My account, under Play safe, tick "Show me as Anonymous on the leaderboards".

How do I stop or start the newsletter?

Use Settings, or the unsubscribe link at the bottom of any newsletter.

How do I close my account?

Go to Settings and choose "Close my account". We'll confirm by email. Your coins are removed when the account closes.

I can't log in.

You can sign in with Google, or with a link we email you. If you use the email link, check your junk folder and open the link on the same device. Still stuck? Email us.

Staying safe

How do I take a break or set a limit?

In My account under Play safe you can take a break (24 hours up to 6 months), set daily, weekly and monthly spend limits, choose a session time limit, or self-exclude. Lowering a limit is instant; raising one takes 7 days.

Do Olympus Club members or paying players get better odds?

No. That's the All In fairness promise: every player gets exactly the same odds, payouts and chances of winning, whatever they buy. Purchases add coins, looks and convenience only. Full details are on the game rules page.

Who can play?

All In is for adults 18 and over only. It's a social casino for entertainment, not gambling.

Where can I get support?

Gambling Help is free, confidential and open 24/7: call 1800 858 858 or visit gamblinghelponline.org.au. More on our play safe page.

Got an idea? Tell us

A game you'd like to see, something that bugs you, a feature, a bug: this goes straight to the owner.

Please don't include passwords or payment details. See our Privacy Policy.

Contact us

Email hello@allinonlinecasino.com. Please include the email you sign in with, and for a game problem, the game and roughly when it happened. All In Interactive Pty Ltd, ABN 70 703 295 167.